Our Services
Whether you’re starting a practice, seeking ongoing management, or addressing a specific challenge, we help you find a practical way forward.
Together, we agree on the scope, responsibilities, and deliverables before work begins.
Illustrative practice setting
Practice Development
Transform your practice concept or expansion goals into a clear, actionable plan.
We help organize the administrative and operational requirements needed to move forward confidently.
- Startup and expansion planning: Define your practice goals, setup requirements, and priorities for a new location or expansion.
- Vendor evaluation and coordination: Compare vendors, support selection, and coordinate administrative setup activities.
- Workflow design: Map administrative processes and develop a practical implementation plan.
- Operational readiness: Coordinate credentialing tasks, staffing preparations, and the systems needed for launch.
- Launch planning: Establish target timelines, responsible parties, key dependencies, and progress checkpoints.
A customized launch roadmap outlining priorities, action items, responsible parties, and target timelines, supported by an operational readiness checklist.
Practice Management & Operational Improvement
Ongoing remote management to help your practice run smoothly, support your team, and give you more time to focus on patient care.
We work with practice owners and their on-site teams to coordinate day-to-day administrative operations, address recurring challenges, and put practical improvements into action.
- Daily operations: Coordinate administrative priorities, track outstanding tasks, and address workflow bottlenecks.
- Scheduling and patient access: Improve appointment scheduling, intake, follow-up processes, and patient communication.
- Team coordination: Support staff onboarding, clarify responsibilities, and establish regular check-ins and accountability.
- Systems and procedures: Develop administrative procedures, coordinate with vendors, and support consistent use of practice systems.
- Revenue workflow coordination: Work with your billing team or RCM provider to track unresolved issues and follow-up responsibilities.
- Performance and improvement: Monitor agreed operational measures, provide progress updates, and review priorities with the practice owner.
A shared operations tracker, documented workflows, regular management check-ins, and a monthly performance summary with recommended next steps. Support hours, communication channels, responsibilities, and reporting frequency are agreed for each practice.
Revenue Cycle Management & Performance
Ongoing revenue cycle support to keep billing organized, address payment delays, and give you a clearer view of your practice’s financial performance.
Hezarfan coordinates revenue cycle services around your practice’s needs, with defined responsibilities for billing activities, follow-up, and reporting.
- Eligibility and billing readiness: Verify insurance eligibility and review patient and payer information needed for billing.
- Claims processing: Coordinate claim preparation, submission, status tracking, and correction of rejected claims.
- Denials and appeals: Investigate denial patterns, coordinate corrections and appeals, and track follow-up.
- Payment posting and reconciliation: Support accurate posting of payments and adjustments and identify discrepancies.
- Accounts receivable: Track unpaid balances and coordinate payer and patient billing follow-up.
- Performance reporting: Review collections, aging balances, denial trends, and improvement priorities.
Billing activity tracking, denial and accounts receivable reports, monthly performance summaries, and regular review meetings. Specific billing tasks, coding responsibilities, and service-provider involvement are defined before work begins.
Compliance & Credentialing Support
Keep credentialing, enrollment, and related administrative requirements organized and easier to track.
We help your practice coordinate applications, maintain provider information, and follow up on outstanding requirements.
- Provider credentialing: Organize provider documentation, coordinate application preparation, and track outstanding items.
- Payer enrollment: Support enrollment submissions, monitor application status, and coordinate follow-up with payers.
- CAQH profile maintenance: Support profile updates, document organization, and attestation tracking.
- Recredentialing and renewals: Track recredentialing dates and license renewal deadlines and coordinate required documentation.
- Administrative documentation: Organize agreed policies and records, identify missing items, and assign follow-up responsibilities.
A provider credentialing tracker, enrollment status reports, a renewal calendar, and an administrative documentation checklist. Submission responsibilities, follow-up frequency, and ongoing maintenance are defined for each engagement.
Growth & Strategy
Turn your practice’s growth goals into a practical plan with clear priorities and next steps.
We help you evaluate opportunities and prepare the staffing, systems, and administrative processes needed to support growth.
- Growth priorities: Clarify your goals and identify the operational requirements of potential opportunities.
- Expansion and service planning: Assess administrative needs for additional locations, providers, or proposed services.
- Market and patient access: Review available market information, referral pathways, and patient-access needs to inform planning.
- Capacity and resources: Evaluate staffing, scheduling, technology, and vendor needs against the proposed plan.
- Implementation and review: Define phases, assign responsibilities, and track agreed measures as the plan progresses.
A phased growth roadmap outlining resource needs, operational priorities, responsible parties, and measures of progress.
Direct Pay & Membership
Build the administrative foundation for your chosen direct-pay, concierge, or membership practice model.
We help organize how patients join, understand the offering, make payments, and interact with your practice.
- Model and service-scope planning: Organize the administrative structure around the services and model selected by the practice owner.
- Pricing and payment workflows: Support fee and membership planning, payment processes, and administrative billing procedures.
- Patient onboarding: Develop enrollment steps, administrative checklists, and clear onboarding communications.
- Patient communication: Help explain membership features, access arrangements, payment processes, and next steps.
- Launch and transition support: Coordinate administrative preparations for a new model or a transition from existing arrangements.
An administrative roadmap for membership setup, patient onboarding, payments, communication, and launch. Clinical service decisions and legal terms are developed with appropriate licensed professionals.
Remote Healthcare Human Resources
Practical HR support for the people behind your practice.
From hiring your first employee to supporting an established team, Hezarfan provides remote HR assistance tailored to your practice—helping you stay organized and reduce day-to-day administrative demands.
- Recruitment and candidate screening
- New-hire onboarding and documentation
- Employee records and leave tracking
- Staff handbook and policy coordination
- Training and performance review coordination
- Ongoing HR administrative support
Remote HR support for recruitment, employee onboarding, workplace policies, personnel records, performance reviews, and staff transitions. Employment law matters and legal documents are addressed with appropriate licensed professionals.
These are examples of what an engagement may include. Availability, responsibilities, and deliverables are agreed separately for each practice.
Not sure which service fits?
Tell us what is happening in your practice, and we can discuss a sensible starting point.